Privacy Policy

Effective Date: 12/23/2025

1. Introduction

EMILA LLC, doing business as Emila Home Care (“Emila Home Care,” “we,” “our,” or “us”), is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive services from us.

EMILA LLC d/b/a Emila Home Care is a Texas-based non-medical home care agency and complies with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Texas Medical Records Privacy Act (TMRPA).

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect personal information you voluntarily provide, including:

• Full name

• Address

• Phone number

• Email address

• Emergency contact information

• Payment or billing information

• Service inquiries or intake form details

B. Protected Health Information (PHI)

If you receive or inquire about care, we may collect:

• Health conditions or care needs

• Service preferences

• Care plans

• Scheduling information

• Caregiver documentation related to service delivery

This information is protected under HIPAA.

C. Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and usage data

This information is used for website functionality, analytics, and security purposes.

3. How We Use Your Information

We use your information to:

• Provide and manage home care services

• Communicate with clients and family members

• Schedule caregivers and coordinate care

• Process billing and payments

• Meet legal and regulatory requirements

• Improve our website and services

• Respond to inquiries and service requests

We do not sell, rent, or trade personal or health information.

4. HIPAA Compliance & Use of PHI

EMILA LLC d/b/a Emila Home Care complies with the Health Insurance Portability and Accountability Act (HIPAA).

Your Protected Health Information (PHI) may be used or disclosed for:

• Treatment and care coordination

• Payment and billing operations

• Healthcare operations

• Legal or regulatory compliance

Your Rights Under HIPAA:

You have the right to:

• Access your medical records

• Request corrections or amendments

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Receive a copy of this Privacy Policy

• File a complaint without fear of retaliation

To exercise these rights, contact:
📧 admin@emilahomecare.com

5. Data Security

We maintain appropriate administrative, technical, and physical safeguards to protect your information, including:

• Secure electronic systems

• Limited access to authorized personnel

• Encrypted data storage

• HIPAA-compliant software and documentation systems

• Secure document handling and retention policies

While we take reasonable steps to protect your data, no electronic transmission or storage system can be guaranteed to be 100% secure.

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve website functionality

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings.

7. SMS Communications & Consent

Emila Home Care may communicate with clients, caregivers, or prospective clients via SMS/text message for purposes such as appointment reminders, scheduling updates, service notifications, and administrative communication.

Mobile Opt in, SMS Consent, and phone number collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Consent to receive SMS messages is voluntary and may be withdrawn at any time by replying “STOP” to any message or by contacting us directly.

Standard message and data rates may apply depending on your mobile carrier.

8. Third-Party Links

Our website may contain links to third-party websites. EMILA LLC d/b/a Emila Home Care is not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites they visit.

9. Legal Disclosure

We may disclose information when required to:

• Comply with applicable laws or regulations

• Respond to court orders or legal requests

• Protect the rights, safety, or property of clients, staff, or others

• Prevent fraud or abuse

10. Texas & U.S. Compliance

This Privacy Policy complies with:

• HIPAA (45 CFR Parts 160 & 164)

• Texas Medical Records Privacy Act

• Federal Trade Commission (FTC) privacy requirements

• Applicable Medicaid and VA privacy standards

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

EMILA LLC d/b/a Emila Home Care
📧 Email: admin@emilahomecare.com
📍 Texas, United States